Refund policy

Return & Refund Policy

We want you to feel confident about your purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in its original condition
The item must be returned in the original packaging with all tags attached
Proof of purchase (order confirmation or receipt) must be provided
The return request must be initiated within 14 DAYS of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You have 14 DAYS from the date of delivery to request a return.

To initiate a return, please contact us at:
📧 [buydrifthub@gmail.com]

3. Refund Process

Once we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method

4. Refund Timing

Approved refunds will be credited within [24-48 hours].

Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.

5. Exchange Policy

We offer exchanges for eligible items.

Exchanges are available for defective, damaged, or incorrect items
You may also request a size or variant exchange (subject to availability)

To request an exchange, contact us at:
📧 [buydrifthub@gmail.com]

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 14 DAYS of delivery
Include clear photos of the product and packaging
We will arrange a replacement or full refund at no additional cost

7. Non-Returnable Items

The following items are not eligible for return:
Items marked as final sale or non-returnable
Gift cards
Personalized or custom-made products
Perishable goods (if applicable)

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
Original shipping charges are non-refundable
If a return is approved due to our error, we will cover the return shipping cost

9. Contact Us

If you have any questions or need assistance with your return, please contact us:

📧 Email: [buydrifthub@gmail.com]
📞 Phone: [6006081498]